Frequently Asked Questions


Why should I register? What are the benefits?

Registration is quick and simple. Once registered you can use Phone, Smartphone or Website parking. Any calls to our standard phone parking service are much quicker and simpler because we already know most of the details we need for your parking.

Does it cost anything to register for Phone Parking?

No, registration is absolutely free regardless of what device you use to register.

I haven't received my Activation Link

Please ensure that you have entered the correct email address to receive your Activation Link.



The ECPparkbuddy Smartphone Application is now available to download at iTunes and Google Play. The application will enable customers to pay for transactions and manage accounts via iPhone and Android Smartphones.


The upgraded Android version is available to download on Google Play.


The upgraded iPhone version is available to download on iTunes.

Location Codes

What is a Location Code?

A location code is a 6 digit number that acts as a reference for one of the car parks where you can purchase your parking using the website or smartphone application.

Will I need to remember every Location Code?

No, each location code is sorted by area on our website, on the locations page, and you can search for nearby locations using the smartphone app. Additionally if you are in a car park, there will be signage informing you of the code.

What if we have a query relative to a specific location?

If you have a query specific to a certain location, please use the feedback section on the website or Smartphone application which will allow you to type in a location code and log your query.

Costs and Charging

What are the costs involved?

Registration is free. You don't need to enter your card details until you are buying parking and even then nothing will be charged until the purchase is confirmed. To use phone or SMS parking you will be charged the cost of your parking (as displayed on our website).

Are there any hidden costs?

No. All the costs are clearly outlined on our website location page. There are no hidden costs.

  • The headline cost is the parking cost
  • A convenience fee may be charged depending on location
  • SMS reminder and confirmation cost 10p each, if selected
  • Some locations charge extra to use credit cards
  • Some locations offer a discount for low emissions vehicles

What Payment Cards Do You Accept?

We accept the following card types, but please check with your local provider:

  • Maestro
  • MasterCard
  • MasterCard Debit
  • Visa
  • Visa Delta
  • Visa Electron
  • Solo
  • American Express (depending on your local provider)

Mobile Costs?

Call costs will be dependent upon your Network Provider and your individual contract, please refer to your Network Providers pricing policy for any respective pricing tariffs.

SMS Reminder / Confirmation Costs?

If you opt in for a Reminder or a Confirmation SMS, Connect will charge at a rate of 10 pence per SMS sent to you. Please refer to your Network Providers pricing policy for any other SMS charges and their respective tariffs.

What if I get over/undercharged?

If you feel you have been incorrectly charged for your parking, please contact us using the feedback forms on the website and/or Smartphone Application


How can you pay for Parking?

Please note that you can download the ECPparkbuddy Smart Phone application from Alternatively, you could also pay for parking by the ECPparkbuddy Web Site at if you navigate to the location page and chose the buy option next to the respective tariff, this will take you through the purchase process.

Am I Guaranteed a Parking Space?

Can I pre-book a space in a car park?

Yes, although this is not available at all locations and please refer to local signage.

Am I Guaranteed a Parking Space?

Unfortunately we cannot guarantee any parking spaces at any of our locations. To avoid disappointment it might be advisable to purchase your parking session whilst on site. Unfortunately we cannot refund any sessions purchased where a parking space is not available.


What is a Permit?

Permits have a duration of one month or more

Do Permits guarantee a space?

Permits do not guarantee a space. Spaces are allocated on a first-come-first-served basis.

What are the Terms and Conditions?

Permits may only be used in accordance with the Terms and Conditions displayed in the car park.

Can a Permit be Refunded?

Refunds will be pro-rata, less an administration charge starting two working days after the email request.

Long Duration Permits - (Check Local Sites for Details)

Please check at local sites to find out what a Longer Duration Permit is, in some locations they could be called Permits or Season Tickets, they could be for a Quarter and longer.

Please note that changing the default vehicle only affects future purchases, it will not affect a current purchase/ session, E.G. if your location offers Annual Season Tickets and you have purchased one changing your default vehicle will not change the vehicle associated with that purchase and you could potentially be issued a parking charge notice (PCN) as you would have an invalid parking session.

Long Duration - Changing the Vehicle

In order to change the vehicle on a Longer Duration Permit you have two options:

  1. Contact Customer Services and they will make the change for you (contact details available at local sites).
  2. Website - View the Current Parking page on the website and any VRM that can be changed will be editable through a dropdown menu.

Short Duration Sessions

Also please note that the vehicle associated with short-duration tariffs may not be changed, again please check local sites for details but they tend to be for one month and less.


What is AutoPay

AutoPay is a system driven by Automated Number Plate Recognition (ANPR) cameras. These are installed at participating locations and track vehicle movements into and out of car parks. Payments are taken automatically depending on the duration of stay in the car park. Please be aware each individual vehicle registration needs to be registered for AutoPay separately.

How does AutoPay work?

ANPR cameras capture number plate and date/time at the entrance and exit of car parks. If you are registered with the Auto Pay scheme, your tariff will be calculated based upon your entry and exit times for the Car Park and your account will be charged accordingly, this can take up to 15-20 working days after the initial Car Park stay. You do not need to do anything!

Do I need to pay by phone if I've signed up for AutoPay?

No ... once you've registered for AutoPay via the website, the AutoPay system will automatically use your details to take payments. It is then unnecessary to pay by phone via IVR, Smartphone or Web.

Is AutoPay available at all car parks?

AutoPay is not available at all locations. Please refer to local signage to see if you can utilise the AutoPay system.


What is LatePay?

LatePay is a system that allows you to pay for parking after the event, either up to midnight on the day of parking or within 24 hours. Check local signage for appropriate terms.

How does LatePay work?

LatePay is an adaptation of Web payments. It allows you to wind back the start date into the past, with all other aspects remaining the same as standard.

Is LatePay available at all car parks?

No, LatePay is only available at specific locations – please see signs within the car park to check if it is available.

Can I use LatePay for multiple days?

No. At present LatePay is limited to a single day.

If I use LatePay, how long do I have before receiving a Parking Charge Notice?

This depends on the policy at each participating location.

Account Management

How do I add a new vehicle registration to my account

Please log in via ‘My Account’ on top of the page and click on vehicle details or use the vehicle section of "Manage Account" on the smartphone application.

Can I have multiple vehicles on one account?

You can have multiple vehicles available with your account. This can be setup by entering the details (including make and colour) via the Account section on the website or on the smartphone application.

Default Vehicle

Once setup, the vehicle at the top of the list is the default vehicle that will be used for IVR, Smart-phone and website transactions. In each case, you have the opportunity to select one of the other vehicles instead. You can change the default on the website or smartphone.

Confirmations and Reminders

All confirmations and reminders consist of SMS messages sent on purchase or before parking expiry respectively. There are separate controls depending on whether you want them to be sent out for IVR or Smartphone purchase.

SMS Settings

All SMS Options are available to be configured separately via the My Account Sections ( IVR, Smartphone)

All SMS confirmations will require opting out either via the IVR or My Account Section

How do I close my account?

To close your account please email

Phone Parking

What number do I call?

Call 0330 022 3866 and follow the instructions to book your parking session. You can use instead one of the other methods such as the website or the smartphone application.

Do I get a ticket when I use Phone Parking?

No we don't issue tickets.

Can I get a VAT receipt for my parking?

Yes, if you are a registered user you can print VAT receipts once you are logged in to the website.

Do I need to register to use the service?

No you can simply call the Phone Parking number in your car park and use the system without being registered. If you choose to register you benefit from a fast track service.

How do I know my parking purchase is complete?

Your parking purchase is not complete until we have completed your parking transaction, which includes VRM confirmation taken via SMS at the end of the call.

Where can I use Phone Parking?

Look out for the Phone Parking signs and details in the car park or check out our locations page on this website.

Do I have to use a mobile phone with Phone Parking?

Yes you must use a mobile phone. We also need to recognise your phone number so it does not work if you withhold your mobile number.

How Long Can I Park For?

Valid parking durations will be displayed in your car park.

On parking reminders, what does 'ask me' mean?

When you pay for parking via Phone Parking we will ask you if you want to receive a reminder shortly before your parking is due to expire.

How many live sessions can I have with my Mobile number?

Currently you can only have one live session with the ECPparkbuddy system per Mobile Number registered.

Withheld Numbers

System does not accept withheld numbers

The ECPparkbuddy system does not accept phone calls from withheld numbers, this is due to the fact that ECPparkbuddy requires a phone number to send an SMS to and in turn receive a Vehicle Registration for your parking.

Network Errors

I am getting a 'Network Error' message

If you are experiencing 'Network Error' messages on the smartphone apps, you can try the following solutions:

  1. Turning on Airplane mode for 10 seconds, and then turning it off again will reset your network and may resolve the issue
  2. If the above doesn't work, turning your phone off and on completely may be required to reset your network

Blue Badge Parking

What are the rules for Blue Badge Parking?

The rules for Blue Badge holders differ by location; please refer to the signs in the car park.

Multiple Concurrent Purchases

How are multiple concurrent session treated within in the system

The system does not cater for multiple sessions purchased by the same account for different VRM's via the IVR and Web. If you wish to cater for this occurrence we would advise using the Smart Phone application. If you attempt to purchase multiple concurrent sessions for different VRM's via the IVR or Web your second purchase will be treated as an extension to the first session that you purchased. If you do indeed make this mistake please contact us using the feedback forms on the website and/or Smartphone Application.

Security and Data Protection

Do I have to store my card details?

When you use the telephone system to make a purchase, you have the option of storing your credit or debit card details for future use. If you choose not to store them, no details will be retained by any of our systems and you will need to enter the full details every time, including long card number, expiry date, card verification value and optionally start date and issue number. If you choose to store them, these will be held in compliance with the industry-accepted PCI/DSS standard in a secure datacenter, with the exception of card verification value which is never stored.

If you subsequently choose to register via our website ( you can choose to view VAT receipts associated with your purchases. Your account will be password-protected in line with data protection requirements and you will also be able to enter credit or debit card details online, for storage via the same secure mechanism, should you choose to do so.

Is Phone Parking Secure? Is it safe to store my details?

Both phone parking and this website are fully secure; as we take the security of all your personal details very seriously. Our systems are rigorously tested and have been developed with encryption software and secure socket layer technology.

Online Details

When you register online or elect to store you details it is only necessary to enter your Payment Card details once.

PCI Compliance

Secure servers store them in a PCI DSS (Payment Card Industry Data Security Standard) compliant and accredited facility. Details are only accessed when you pay for parking, using secure encrypted links between our payment service and the major Banks.

PCI Compliance Certificate

The payment service is managed and maintained by our partner DataCash. A copy of the DataCash PCI DSS certificate can be viewed here

Privacy Policy

Our privacy policy could be view here.


What is GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.

Personal Information we Collect

  1. We will collect the following personal information required to register and book a transaction through the service.
    1. Phone Number
    2. Vehicle Details
    3. Your email address in certain circumstances
    4. Billing information such as your credit card number and expiry date. Please note payment details are not stored on our servers they are stored in a PCI compliant manner with our Payment Services Provider
  2. Please note that it not compulsory to store the above details with us and doing so is entirely up to the customer.

Personal Information we do not Collect

  1. We will not request data that is not relevant to your transaction through the Site or Apps such as:
    1. Date of Birth
    2. Home Address
  2. As we believe that this is not relevant to your transactions through our Site and Apps.

Use of Information

  1. We will use this information in order to administer your parking transaction
  2. Make the information available to integrated enforcement systems to ensure that you will not receive a parking ticket if you have a valid transaction for the time and date of the contravention occurrence
  3. We do not send any information onto 3 rd Parties for Marketing purposes
  4. If you opt in, we can send you service update messages such as
    1. Location closures
    2. Location updates


Why is there a 1p transaction on my Card?

When this happens, this is a preauthorisation to confirm that your card is active. Please find the below description from Barclaycard for more information on this


These are like a temporary payment guarantee on your card, sometimes taken by:

  • Car hire companies
  • Hotels
  • Petrol stations
  • When you pay at pump

With a pre-authorisation, money is not taken from your account. After a few days, the 1p charge will disappear from your account.